Privacy
No cookies, no analytics, no tracking
What this website collects, what it doesn't, and what happens to a booking request.
Last updated
Diabaté Aider is a health practice, so the short version matters: this website collects as little as it can, it never asks you for personal information you didn't come here to give, and the only thing it records automatically is which pages get read.
What this site collects
| What | When | Where it goes |
|---|---|---|
| Your name, your contact detail (phone or email), the type of consultation, and an optional note | Only if you submit the booking form | Emailed to the practice inbox. It is not stored in a database on this website. |
| Your light/dark theme choice | When you use the theme toggle | Stored in your own browser. It never leaves your device. |
| The pages you visit, your approximate location, and your device and browser type | On every page, automatically | Sent to the analytics tools named below, which set cookies in your browser |
There is no account to create, no newsletter, and no comment form.
How this site is measured
This site measures how it is used, so that we can tell which articles are worth writing more of. Two tools do that:
- Google Analytics. Operated by Google. It records the pages you visit, roughly where in the world you are, and what kind of device and browser you use, and it sets cookies in your browser so that repeat visits can be recognised as the same visitor.
- Cloudflare Web Analytics. Counts page views and where visitors arrive from. It sets no cookies and builds no profile of you — it exists here precisely so there is a usable count that doesn't depend on tracking anybody.
Because Google Analytics receives the address of each page, it can see that somebody read, say, an article about gestational diabetes. It is not told who you are — no name, email or phone number from this site ever reaches it — but a health interest is still a health interest, so two settings are switched off deliberately: this site's traffic is kept out of Google's cross-device advertising graph, and the data may not be used to personalise advertising to you.
- No advertising or remarketing pixels. There is no Meta pixel, no ad network, and nothing here builds an advertising audience out of you.
- No heatmaps or session recording. Nothing replays what you clicked, typed or scrolled.
- No third-party fonts loaded at page view. Fonts are served from this site, so viewing a page doesn't tell anyone else you did.
- Search is not sent anywhere. Knowledge Base search runs inside your own browser — what you type into it never leaves your device.
- Nothing is linked to your booking. Analytics never sees the name or contact detail you put in the booking form, and the two are never joined up.
If you contact us
Messages you send by WhatsApp or email go where you'd expect: to the practice. WhatsApp is operated by Meta, and messages there are subject to WhatsApp's own privacy terms, not this page's — if that matters to you, use email (diabeteaider@gmail.com) instead.
How long information is kept
A booking request is deleted 12 months after your last contact with us. If you enquire and never book, that is 12 months from your message. If you write again, the 12 months starts over from the newer message.
| What | Kept for | Then |
|---|---|---|
| A booking request you send through the form | 12 months from your last contact | Deleted from the practice inbox |
| WhatsApp or email you send us directly | 12 months from your last contact | Deleted, unless it has become part of your clinical record |
| Clinical records created during a consultation | As long as a health practitioner is required to keep them | Governed by professional record-keeping obligations, not by this page |
| Your light/dark theme choice | Until you clear your browser's site data | Gone — it never left your device in the first place |
Once you become a patient, the information you sent while enquiring stops being an enquiry and becomes part of your clinical record, which is kept under the rules that apply to health records rather than the 12 months above.
Analytics data is the exception to all of the above: it sits with the providers named earlier, on their systems and under their own retention settings, not in the practice inbox. It contains nothing that identifies you by name.
Your rights
You can ask the practice to:
- Tell you what it holds about you, and what has been done with it.
- Correct or complete anything that is wrong or out of date.
- Delete it, where there is no professional or legal obligation to keep it.
- Stop using it — you can withdraw consent for anything you gave it for. That does not undo what was already done while consent was in place.
- Nominate someone to exercise these rights for you if you die or become unable to act for yourself.
Write to diabeteaider@gmail.com and say what you want done. There is no form to fill in, and you do not have to give a reason.
Complaints
If you are unhappy with how your information has been handled, raise it with the practice's Grievance Officer at diabeteaider@gmail.com — put "Grievance" in the subject line so it is not read as a booking enquiry.
Say what happened and what you would like done about it. Your complaint will be acknowledged, looked into, and answered with what was found and what has changed as a result.
Hosting
This website is served by a commercial hosting provider, which — like any web host — processes the technical request logs a web server produces. Those logs are not used to build a profile of you and are not combined with anything from the booking form.
Changes to this page
If this changes, the date at the top of the page changes with it.
Contact
Anything else — including questions about this page — goes to diabeteaider@gmail.com, or see the contact page for the other ways to reach the practice.